Cancellation Policy 2025

Cancellation Policy at Mojo Hair & Beauty

At Mojo Hair & Beauty, we value our clients and our team. To make sure we can provide the best possible service, we kindly ask that you read and follow our cancellation policy.

Appointment Reminders

We send out text and email reminders before your appointment. Please ensure your contact details are up to date so you don’t miss these notifications.

Why We Have a Policy

Our stylists and therapists work on a commission basis, and last-minute cancellations or missed appointments personally affect them. While we always want to be flexible, we’ve put boundaries in place to protect both our staff and our business.

Cancellations & No-Shows

We ask for at least 48 hours notice if you need to cancel or rearrange your appointment.

Cancellations made within 48 hours of your appointment will be considered a no-show. In this case, your deposit will be taken from your account.

To secure future bookings after a late cancellation or no-show, you will be asked to leave another deposit.

Deposits & Booking Terms

A 25% deposit is required to secure your appointment for all New Clients. This acts as a holding fee and is held on your account to be used against your service on the day.

Deposits are taken when booking online or over the phone. New clients are required to book and pay the deposit to secure their first appointment.

Following a late cancellation or no-show, a 50% deposit will be required to secure future bookings.

Repeat late cancellations will require a 50% booking fee, which is non-refundable.

Existing clients may book by phone at our discretion.

Patch Test Policy

Your safety is our top priority.

All colour services, lash and brow tinting, LVL lashes, and certain beauty treatments require a patch test at least 48 hours before your appointment.

Patch tests must be carried out in-salon by one of our team. Unfortunately, we cannot accept self-testing or tests from other salons.

Without a valid patch test on file, we will not be able to carry out your treatment, and this will be treated as a late cancellation.

Please book your patch test well in advance to avoid disappointment.

Refunds & Service Adjustments

We always aim for you to leave our salon delighted with your results. However, if for any reason you are not satisfied:

Please contact us within 7 days of your appointment so we can assess your hair or treatment and discuss a solution.

Refunds are not offered for completed services, but we will happily adjust your cut, colour, or treatment where possible.

For products, we can only accept unopened, unused items in their original packaging with proof of purchase.

Thank you for your understanding and cooperation it means the world to us and helps us continue providing the service you love.